If someone tells you that something is free, you’ll be forgiven for asking what the catch is. As we offer a no catch, no obligation free digital learning consultation, I thought I better explain exactly what that means and why we do it.
It sounds obvious but first of all, we’ll ask you what you want to discuss. It can be anything from a general chat about setting up an online learning project, to a detailed discussion about your blended learning strategy. This information will help us to assign our most qualified consultant.
Your consultant will then be in touch to arrange a suitable date and time. Consultations can be done over the phone or through various communication platforms, so if you want to know the difference between Articulate Storyline and Rise software, for example, we can share our screens and actually show you.
Our standard free consultation lasts for up to 30 minutes. During the consultation, we will NEVER try and sell you a service (unless you ask us to). We may show you things we have done, but only in response to a request (i.e. you want to see samples of different digital learning styles). In that instance, we may even show you impressive things that other people have done. Potential customers often ask how much the digital learning courses cost. We are happy to discuss this, but we can only give you an indication of costs based on what we would charge.
You’ll never hear from us again. We don’t sign you up to a mailing list, we don’t aggressively chase leads and we certainly don’t pass your details on to anyone else. This is our philosophy, and was even before the new GDPR laws.
If you want to schedule a further chat about our services, we are, of course, always delighted. We are also happy to follow up and send you additional information, for example:
We will only do these things with your full consent and we only send you what you have asked for (i.e. no additional sales blurb). After we’ve sent you what you need, we won’t initiate contact again.
My first full-time job was as a sales agent for a car rental company. After three months, I was achieving the best sales results in the region, by providing honest advice and quality service. I’d find out your requirements and if I knew that you didn’t need a full tank of fuel, I wouldn’t try and sell you one.
I went on to become a manager (youngest in the company’s history) and my journey into digital learning started when I was asked to develop a sales training course (as I increased sales by 200% at my new branch). The “sales” course actually became a “how to provide an excellent and honest service and avoid pushy sales techniques” course. The ethos was (and still is) that’s what I want as a customer, and that’s how I was successful.
In looking at ways we can promote Spokes Education, we spoke to a lot of digital marketing agencies who offered things like email lists and sales lead software, but none of it sat right with us. We, therefore, decided on a strategy that is simply “help as many people as we can” (while still fulfilling our paid contracts of course). By doing that, we hope that if you or anyone you know, need any digital learning services in the future, you will think of us and that is all we want!
I’m sure there are sales experts out there who would disagree with me, and who have proven records with aggressive sales techniques, but that’s not who we are at Spokes Education.
So, to answer the question… we offer a free digital learning consultation because we’re a growing company and want to get our name out to as many people as possible – but in a positive (not in a “stop emailing me”) way, and this is just one of many initiatives we are running to try and make that happen.
We will also be sharing valuable content in our upcoming blogs, so be sure to follow us for some free, honest advice. Or don’t… and we promise we won’t bother you again!
Hazel has always been fascinated with creating things in her free time, and you’ll find her working on a painting or creating something from clay.
While waiting for those to dry, she’s either watching her latest tv obsession, exploring the local area, or going to gigs and exhibitions.
Kayleigh is formerly a physiotherapist with a background in digital media. This means she is extremely versatile and can also use her Learning Design, Articulate and Adobe skills to work across all areas of the business.
Kayleigh is an English Kiwi, who loves travel and adventure. When she isn’t out and about with her friends and family, she can be found chilling at home with her partner and her cat, Pickles, where she enjoys creating art, reading and baking.
Mark brings over a decade of experience in academic leadership within international higher education, specialising in digital teaching and learning.
Mark is a qualified psychotherapist and expedition leader. He is often found on a mountain or in a forest.
Linda has nearly a decade of experience working in education and has postgraduate qualifications in creative industries. She leads the creative design team throughout the design process, from creation of concept to completion of course designs and animations.
Linda loves outdoor adventures and has led expeditions across Europe. She enjoys yoga and dog walks, or just keeping cosy with good coffee and good music.
Phil is responsible for the smooth running of the business and ensuring the team and our partners are all kept happy.
Phil has 12 years of training and project management experience and specialises in digital learning design, development and delivery. As the company director, he is responsible for ensuring that our values are upheld, and the team have everything they need to provide an unbeatable service.
Phil enjoys travelling, road trips, dog walks in the woods and is a long-time season ticket holder at Northampton Town FC. He also enjoys volunteering with schools and is a STEM Ambassador and the Enterprise Advisor for Billing Brook School.
Rachel is a former teacher with a wide range of talents. She specialises in learning design and development in Articulate 360. She was our first employee so knows the business inside out and will be able to help with anything you need!
Rachel is at her happiest when spending time with family, reading her kindle, singing badly to loud music or drawing up pretty things on her iPad.
Charlotte brings a background in media production and content creation. She is another versatile member of our team, able to apply her skills and experience to an array of tasks, including storyboarding and course development.
Charlotte enjoys watching horror films (despite being terrified half the time), scenic walks around National Parks, yoga and reading whatever she can get her hands on.
With 20 years of creative experience, Gary brings a wealth of knowledge and skills in everything design, from print to video and 3D to web. As our motion graphics lead, he brings content to life through attractive and engaging videos and animations.
Vicky is happiest when spending time with her family, especially when exploring the outside!
She is also an avid theatre-goer (especially musicals!), loves a family film night on the sofa, and cosying up with a good book.
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Hannah is responsible for social media and communications, and will likely be the first person you speak to if you get in touch with us.
Hannah has recently completed a degree in Business and Management at the University of Sussex. She manages our social media accounts and email inboxes, as well as helping out on development projects.
Outside of work, Hannah enjoys socialising with her friends and going out walking. You’ll find her happiest with a large cup of tea and a packet of biscuits.
Emily has always had a passion for animation and digital media. After getting her masters degree back in 2013, she’s spent seven years in the industry, collecting knowledge and honing her skills.
Her time animating professionally has given her a wide range of knowledge in everything from 3D to stop motion!
When she’s not at work, she’ll be at home chilling out and watching a film with her partner, dog, and two cats. Weekends are reserved for pub trips and beer-making!
Zoe is a PGCE-qualified English teacher, with experience of teaching in secondary schools both in the UK and internationally. During her teaching career, she particularly enjoyed delivering CPD sessions on good teaching and learning practices, and mentoring trainee and newly-qualified teachers. She now applies these skills to learning design and developing our courses.
Zoe loves to travel and see the world, and has lived in The Netherlands, New Zealand, and Portugal. She enjoys weekly Parkrun 5ks, and the occasional 10k race. She continues to create and share teaching resources with the online English teaching community.
Danielle loves spending time with her family and enjoys day trips to the beach, watching a new crime drama with a good cuppa and baking for her friends and family.
When time allows, Danielle also loves to explore a new country but believes there are too many great places to go back twice (unless it’s the Maldives!).
Emma loves exploring the UK and Europe in her campervan and having adventures with her dog Skip.
When she is not away, she can be found playing tennis (badly) or watching a good film.
Mia enjoys attending gigs and festivals, and snowboarding in her spare time.
When she’s looking for something more chilled, you’ll often find her mooching around a good charity shop.
