Outsourcing LMS Administration

Blog Post: Outsourcing

More organisations are outsourcing support services than ever before, but how do you decide if it’s beneficial to your organisation? Before we look at some of the key areas of outsourcing LMS administration, ask yourself the following questions:

  • How much support will your users need?
  • How critical is the learning and/or service provided?
  • When will users need support?

If the answer to the above is “not much”, “not very” and “during working hours only”, then you may be able to incorporate LMS admin into an existing role. If, however, the users need more support, the learning/service level is important and/or users will need support outside of normal working hours, then you will likely need a dedicated resource. So, should that be a new member of staff or an outsourced third party? Below are some things for you to consider when making the decision.


Before making any decision in your organisation, you should do a cost-benefit analysis.

  • Establish your requirements. When do you need support to be available? How quickly do you want issues resolved? How much budget do you have?
  • Calculate how much you would spend on recruiting and/or training staff to manage your LMS. Look at similar jobs to get an indication of the current market. We have seen LMS admin roles advertised for anywhere between £18-35k, which will largely depend on the specific requirements of the role, as well as the location. Don’t forget – even if you think you only need one person, you will still need to factor in holiday/sick cover so you will need at least two people trained up.
  • Get quotes from LMS outsourcing companies. It may not be as expensive as you think, and many will offer flexible pricing plans to suit your requirements.


LMS administration and support can be sporadic and disruptive to other day-to-day tasks. A single query can throw your whole day, especially if you aren’t experienced in all the potential issues that could come about. Consider whether your in-house LMS administrator will have other responsibilities too? If they do, how critical are they? Meeting deadlines and service delivery agreements can be stressful, especially if it is all placed on an individual’s head.

If you foresee some of these issues, then outsourcing can help by reducing disruptions and taking pressure off your team.

Quick, Quality Support:

Mastering all areas of LMS support and administration can take months, or even years to learn. If you need to be able to provide a quality service quickly then outsourcing could be a good option, even if it is temporary. You will bring immediate knowledge of systems and experience of dealing with a variety of queries and issues and you can take it over in your own time if you choose, usually with support and guidance from the outsourced company!


What do you do if your LMS project takes off a lot quicker than you anticipated, or if it isn’t adopted as well as you’d hope? Reassigning resources is another job you could do without. If you already have a large, flexible team, then it might be easy for you to flex. If not then outsourcing could help you scale up and down, quickly and easily.

Another consideration is around the support hours. Do you have the capability to cover LMS queries/issues during out of hours periods?


Recruiting staff can be a big gamble, as can investing time and money into recruiting training staff in-house. If the longevity of your LMS project is in doubt, or if you have concerns with recruiting/training, outsourcing can be a low-risk option. Unlike with in-house staff, you can cancel outsourcing contracts quickly and easily if you need to.

If you’re interested in finding out more about outsourcing your LMS administration, drop us a line. Spokes Education offer flexible pricing plans which can be based on any of the following models to ensure you get the best value for money:

  • Fixed price
  • Active user price
  • Pay-as-you-go

We take great pride in providing a quick and effective service. We recently analysed our response times for an existing client and our average resolution time was 35.4 minutes!


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Lekshmi loves listening to music and spending time with her family and friends when away from work. She enjoys dancing and is a pretty good cook!


Kyle homer

I spend most of my spare time listening to music and usually plan my weekends around watching live music! I am also a huge Arsenal fan and try to go to games as often as possible, if not I watch them whilst hiding behind the sofa.

I have just finished my MA in Modern History and can often be found with a dull-looking book in hand! When I get the opportunity I enjoy travelling and experiencing new cultures and especially food!


Daniel has a degree in Advertising and Publishing. He moved to the UK from Brazil to pursue new creative challenges.

Daniel is a DIY enthusiast. He is often painting, wallpapering, changing furniture or just turning his place upside down. He also loves cooking and you are likely to find him looking after the BBQ at a party. 


Hazel has always been fascinated with creating things in her free time, and you’ll find her working on a painting or creating something from clay.

While waiting for those to dry, she’s either watching her latest tv obsession, exploring the local area, or going to gigs and exhibitions.

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Vicky is happiest when spending time with her family, especially when exploring the outside!

She is also an avid theatre-goer (especially musicals!), loves a family film night on the sofa, and cosying up with a good book.

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Mia enjoys attending gigs and festivals, and snowboarding in her spare time.

When she’s looking for something more chilled, you’ll often find her mooching around a good charity shop.



Emma loves exploring the UK and Europe in her campervan and having adventures with her dog Skip.

When she is not away, she can be found playing tennis (badly) or watching a good film.



Danielle loves spending time with her family and enjoys day trips to the beach, watching a new crime drama with a good cuppa and baking for her friends and family.

When time allows, Danielle also loves to explore a new country but believes there are too many great places to go back twice (unless it’s the Maldives!).


Zoe Barnes

Zoe is a PGCE-qualified English teacher, with experience of teaching in secondary schools both in the UK and internationally. During her teaching career, she particularly enjoyed delivering CPD sessions on good teaching and learning practices, and mentoring trainee and newly-qualified teachers. She now applies these skills to learning design and developing our courses.

Zoe loves to travel and see the world, and has lived in The Netherlands, New Zealand, and Portugal. She enjoys weekly Parkrun 5ks, and the occasional 10k race. She continues to create and share teaching resources with the online English teaching community.



Emily has always had a passion for animation and digital media. After getting her masters degree back in 2013, she’s spent seven years in the industry, collecting knowledge and honing her skills. 

Her time animating professionally has given her a wide range of knowledge in everything from 3D to stop motion!

When she’s not at work, she’ll be at home chilling out and watching a film with her partner, dog, and two cats. Weekends are reserved for pub trips and beer-making!


Hannah Webster

Hannah is responsible for social media and communications, and will likely be the first person you speak to if you get in touch with us.

Hannah has recently completed a degree in Business and Management at the University of Sussex. She manages our social media accounts and email inboxes, as well as helping out on development projects.

Outside of work, Hannah enjoys socialising with her friends and going out walking. You’ll find her happiest with a large cup of tea and a packet of biscuits.


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Amber is a talented graphic designer and an expert on accessibility. She can put her skills to anything creative, working with the Adobe suite to make courses, materials and collateral look attractive and professional.
Amber is involved with the local Autism Strategy and creating the local autism resource website. In her free time, Amber trains her rescue dog, Scout and she also enjoys learning Spanish and coding.


With 20 years of creative experience, Gary brings a wealth of knowledge and skills in everything design, from print to video and 3D to web. As our motion graphics lead, he brings content to life through attractive and engaging videos and animations.

When he’s not busying himself at work, Gary enjoys long walks with his dog, running, snowboarding and watching an unhealthy amount of YouTube.


Kayleigh is formerly a physiotherapist with a background in digital media. This means she is extremely versatile and can also use her Learning Design, Articulate and Adobe skills to work across all areas of the business.

Kayleigh is an English Kiwi, who loves travel and adventure. When she isn’t out and about with her friends and family, she can be found chilling at home with her partner and her cat, Pickles, where she enjoys creating art, reading and baking.


Matt has an extensive background in the service industry enabling him to work across all areas of our business. He works primarily with the development team on Storyline projects, but he also leads our audio/visual work, managing our voiceover roster and producing our AV assets.
Matt is an avid reader, who loves queuing up the next thing to enrich his mind. He is also a gamer with his own YouTube channel, where he reviews retro-inspired video-games, as well as being a keen runner and keep-fit enthusiast.


Charlotte brings a background in media production and content creation. She is another versatile member of our team, able to apply her skills and experience to an array of tasks, including storyboarding and course development.

Charlotte enjoys watching horror films (despite being terrified half the time), scenic walks around National Parks, yoga and reading whatever she can get her hands on.


Claudino has 8 years of experience as a digital media designer and is an expert in Articulate Storyline. Heading up our development team, Claudino ensures all of our courses are interactive, accessible and functional. He is also a skilled designer and illustrator, so substance is always with style.
As a new dad, Claudino spends a lot of his spare time playing with his son. When not doing that, he enjoys cooking (he’s a major foodie) and playing video games.


Rachel is a former teacher with a wide range of talents. She specialises in learning design and development in Articulate 360. She was our first employee so knows the business inside out and will be able to help with anything you need!

Rachel is at her happiest when spending time with family, reading her kindle, singing badly to loud music or drawing up pretty things on her iPad.